Frequently Asked Questions
Everything you need to know about your electronics purchase.
What is the standard shipping time for electronics?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, and tracking information will be sent via email immediately upon dispatch.
Do all products come with a manufacturer warranty?
Yes, every electronic device sold by The Crest Company includes a minimum 12-month manufacturer warranty covering technical defects. Extended protection plans are also available at checkout.
What is your return policy for opened items?
We offer a 30-day return policy. If the item has been opened, it must be returned in its original packaging with all accessories and manuals included to be eligible for a full refund.
Are your products compatible with international voltage standards?
Most of our devices are dual-voltage (110V-240V). However, we recommend checking the 'Specifications' tab on the specific product page to ensure compatibility with your region's power supply.
How can I track my order status?
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number on our 'Track Order' page to see real-time updates on your delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.